Frequently Asked Questions
Answers to all your questions about pulsz
From opening an account to withdrawals, security, BPL betting, and VIP benefits — read detailed answers to the most frequently asked questions about pulsz.
If a question comes to mind while using pulsz, this page is your first stop. Below you will find direct answers to more than 20 questions organised into five categories — withdrawal timing, security, BPL betting, account management, and the VIP program. If your question is not covered here, ask us directly through our 24/7 live chat support.
Withdrawal Questions
Yes, pulsz has no fixed office hours for withdrawals. You can submit a withdrawal request any time of day or night, seven days a week. For bKash, Nagad, Rocket, or Upay, funds typically reach your account within 10 to 45 minutes. It may take a little longer on weekends, but the process runs automatically.
Withdrawals normally complete within 10–45 minutes. If the request still shows as pending after 45 minutes, first make sure your payment method details were entered correctly. If everything looks right, contact us via live chat or email at [email protected] — our team is active 24/7 and will resolve the issue quickly.
The minimum withdrawal amount at pulsz is ৳500. Withdrawal requests below this amount cannot be submitted. The minimum deposit is ৳200, so managing your balance carefully will help you reach the withdrawal threshold easily. This limit applies to all four methods: bKash, Nagad, Rocket, and Upay.
Winnings from a bonus must meet the wagering requirement before they can be withdrawn. For example, if you receive a ৳1,000 bonus, you need to place bets totalling 25 times that amount — ৳25,000 — before the bonus winnings become withdrawable. Wagering is calculated on the bonus amount only, not on your deposited funds.
pulsz currently supports withdrawals through four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum withdrawal is ৳500 for each method, and funds are generally credited to your mobile wallet within 10–45 minutes.
Security & Privacy
The official pulsz website address is pulsz.lat. Look for the green lock icon and "https://" in your browser's address bar — the SSL certificate confirms the connection is secure. Rather than clicking suspicious links, type the address directly into your browser. pulsz will never ask for your password by SMS or email and will never ask you to log in through a third-party app.
Change your password as soon as possible. Then immediately email [email protected] or contact us via live chat and ask to have your account temporarily locked. Our security team will review the suspicious activity and help you recover your account if needed.
A strong password should be at least 12 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Never use your date of birth or your own name as a password, and avoid reusing the same password on other sites. Using a password manager makes it easier to keep track.
pulsz uses SSL (Secure Socket Layer) encryption — your data is encrypted before it is sent to the site, so no one can read it in transit. Financial transactions are processed directly through mobile banking methods (bKash, Nagad, Rocket, Upay), so you never need to enter a card number or bank PIN on the site. Regular security audits are carried out to ensure fair play.
BPL & International Matches
Yes, pulsz offers betting on BPL, the T20 World Cup, IPL, and various other international cricket tournaments. Markets are especially active for Bangladesh Tigers matches. You can place bets on a range of markets before the match starts and also take part in in-play options.
With live in-play betting, you can place bets while a match is in progress. For example, during a Bangladesh vs India match after the second innings begins, real-time markets such as "when will the next wicket fall" or "how many runs in the next over" are available. Odds change quickly, so make decisions carefully.
With an accumulator (or parlay) bet, you can combine the outcomes of multiple matches into a single bet. The odds of each selection are multiplied together, so a correct prediction can result in a much larger payout. Keep in mind that if any one selection is wrong, the entire accumulator loses. Set your stake responsibly.
Some of the most popular cricket markets include: Match Winner (which team will win), Top Run Scorer, Top Wicket Taker, Innings Total Runs (over or under), and runs per over. In T20 matches, the Powerplay Score market is also a favourite among players.
Account & Login
After logging in, go to the "Account Settings" or "Profile" section where you will find options to update your personal information. Changing payment method details may require identity verification for security reasons. If you run into any issues, contact us at [email protected].
Yes, click the "Forgot Password?" link on the login page to reset your password. Enter the email address or phone number used during registration and a verification code will be sent to you. Use the code to set a new password. If you have trouble with the process, support is available via live chat or email.
Registration generally requires your name, an active mobile number or email address, and a strong password. You will also need to add the number for your preferred payment method (bKash, Nagad, Rocket, or Upay) so that deposits and withdrawals are straightforward later on. Only people aged 21 and above may register.
A username must be between 4 and 20 characters and can only contain English letters, numbers, and underscores. A password must be at least 8 characters long — mixing lowercase and uppercase letters with numbers is recommended for security. Specific guidelines are shown on screen during registration.
No, each person is permitted only one account at pulsz. Opening multiple accounts is against the site's rules, and any accounts found to be in violation may be suspended. If you have a problem, contact the support team directly rather than creating a new account.
VIP & Cashback
VIP tier progression is based on regular play and betting activity. The more active you are and the more you bet on the platform, the sooner you create the opportunity to reach the next tier. It is possible to rise from Bronze all the way through Silver, Gold, and up to the highest level, Platinum — consistent activity is the key.
Cashback is calculated based on your betting activity each week and is added to your account at the start of the following week. The cashback rate varies by VIP tier: up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% weekly cashback at Platinum.
VIP members receive priority support in addition to weekly cashback. Higher-tier members have access to exclusive promotions and offers that are not available to regular players. Higher withdrawal limits and personalised support also add to the VIP experience.
The pulsz VIP program has four levels in total. The entry level is Bronze (up to 0.3% weekly cashback), followed by Silver (up to 0.6%), then Gold (up to 0.9%), and the highest level is Platinum (up to 1.2% weekly cashback). Benefits increase at each level.
Maintaining a VIP tier requires continued regular betting activity. A long period of inactivity may trigger a tier review. Continuing to play regularly makes it possible to hold your current level or move even higher. Contact the support team for full details on the terms and conditions.
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