pulsz Privacy Policy

01 Introduction & Scope

This privacy policy ("Policy") applies to the pulsz platform and all services associated with it. When you visit the pulsz website, create an account, or use any of our services, you automatically agree to the terms of this policy.

This policy applies only to information collected through the pulsz platform. We are not responsible for information collected through third-party websites or services.

02 What Information We Collect

pulsz collects information in several ways. Below is a detailed description of that information:

2.1 Information You Provide

Information you voluntarily provide during account registration and use of our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or Upay number)
• Documents required for identity verification
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Page visits, session duration, and activity logs
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

2.3 Transaction Information

We automatically record information related to deposits, withdrawals, and gaming activity on your account. This includes transaction amount, time, method, and outcome.

03 Purpose of Using Information

Collected information is used for specific, lawful, and transparent purposes. pulsz never uses your information unnecessarily.

• Account management: To create, verify, and maintain your account.
• Service delivery: To run gaming, betting, and payment services without interruption.
• Identity verification: To complete the KYC (Know Your Customer) process and prevent fraudulent activity.
• Customer support: To resolve your questions and issues.
• Security: To maintain platform security and detect unlawful activity.
• Responsible gaming: To monitor your gaming habits and ensure responsible gaming.
• Relevant communications: To send service-related notifications with your consent.
• Legal compliance: To comply with applicable laws and regulations.

04 Information Storage & Security

Protecting your information is our highest priority. pulsz uses industry-standard security technology to keep your personal information safe.

4.1 Encryption & Protection

All our data transmissions are secured through SSL (Secure Socket Layer) encryption technology. Your password and financial information are always stored in encrypted form — none of our staff can view this information directly.

4.2 Access Control

Only staff members who need your personal information to carry out their responsibilities have access to it. All access is strictly controlled and logged.

4.3 Data Retention Period

We retain your information for as long as your account is active and then for the period legally required afterward. Transaction information is kept for a defined period in accordance with financial regulations.

05 Sharing Information with Third Parties

pulsz does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

• Payment processing: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity verification services: With authorized identity verification agencies for KYC verification.
• Technology & infrastructure services: With server hosting and cybersecurity service providers, all of whom are bound by strict confidentiality agreements.
• Legal authorities: Information may be provided in compliance with applicable law upon a court order or valid request from a competent authority.
• Business changes: In the event of a company merger or acquisition, you will be notified in advance.

Outside of the above, your information is not shared with any third party without your consent.

06 Cookies & Tracking Technology

Cookies and similar technologies are used on the pulsz website. These technologies help improve your experience.

6.1 Types of Cookies

• Essential cookies: Necessary to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand site usage and improve services.

6.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling certain cookies may prevent some features of the platform from working properly.

07 Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we have collected about you and to receive a copy of that information.
• Right to rectification: The right to request correction of inaccurate or incomplete information about you.
• Right to erasure: The right to request deletion of your information in certain circumstances, though some information may need to be retained due to legal obligations.
• Right to restriction of processing: The right to request that processing of your information be limited in certain cases.
• Right to object: The right to object to the use of your information for specific purposes.
• Right to portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected] or through 24/7 live chat.

08 Protection of Minors

pulsz services are intended only for individuals aged 21 and above. We do not intentionally collect any information from minors.

If we become aware that a minor has used our platform or provided information, we will immediately close that account and delete the related information.

If a parent or guardian suspects their child is using our platform, please contact us.

09 Changes to the Policy

pulsz may update this privacy policy from time to time. For any significant changes, we will notify you by email or through the platform.

The revised policy will take effect from the date of publication. If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy.

The latest version of this policy will always be available on this page. We recommend visiting this page regularly to stay informed about updates.

10 Applicable Law

This privacy policy has been prepared in accordance with applicable laws and regulations. Any dispute related to this policy will be addressed through discussion.

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue in full force.